BUying FAQ

Do you offer a Money Back Guarantee?

Preloved Monaco can offer you a Money Back Guarantee valid for 3 full days/72 hrs from receipt of your item, for most reasons *. 
After receiving your order, if you choose to return the item, here are the steps for the refund:

• Your return request has been accepted
• ​You have 72h to ship the item and send us the tracking number 

​​All you need to do is make a return request and return the item within 72 hours. We will reimburse you as soon as possible!

Can Shipping Costs Be Refunded?

The shipping costs are only refunded to the buyer for the following return reasons: 

• Item's condition
• Incorrect description
• Incorrect item received
• Defective item
• Doubt on the authenticity (after verification by legal team)

In case of return for non-conformity, supporting documents can be asked. For example: 

• Wrong size > picture of the ticket
• Defective item > pictures of the damages

What if I doubt the authenticity of the product?

The return of items, if you are in doubt of their authenticity, should be done to Preloved Monaco to the address received by e-mail. After delivery, Preloved Monaco will process to the control of the item, will determine its authenticity and will refund the buyer in 48h.  According to our terms and conditions, the return shipping cost still remain to the buyer. Any return request has to be done during the period of 48h from My Orders. 

Does the WarrantY Apply to All Products?

The warranty does not apply to the following categories: beauty products, perfumes, underwear, tights and swimwear for personal hygiene.

Selling FAQ

CAN I sell my clothes, bags, shoes and accessories?

Preloved Monaco and The Queen Bee would love to sell your preloved clothes, bags, shoes and accessories.

Please contact us to make an appointment by sending an email to [email protected] or call us on
04 93 83 53 68 during shop hours, Monday to Friday from 10 am to 7pm non stop.

All consignments must be either a designer label, or a fashionable high street brand. We take items seasonally that are clean, ironed and in perfect condition. 

​The Queen Bee will not be held responsible for any damage that may happen to the consignments during the trying on of clothes.

How Are clothes, bags, shoes and accessories Priced?

We price each item we accept based on our many years of experience in the fashion industry. An itemised list of all items that have been accepted will be sent to the consignor in 3 to 5 business days by email. We cannot guarantee that we will accept all items  - we make choices based on our knowledge of our clients preferences and what we already stock in the shop.
 
The Queen Bee works on a 50/50 basis of the sale price of each item after TVA.

​All consignments must be either a designer label, or a fashionable high street brand. We take items seasonally that are clean, ironed and in perfect condition. 

​Unless otherwise notified, all items will be reduced during the legal sale periods of January and July each year. The Queen Bee also reserves the right to reduce items by 10/20% to close a sale.

What happens if my clothes, bags, shoes and accessories don't sell?

We work on a sale or return basis, keeping the items for a maximum of twelve weeks and settlement is made at the end of your consignment period. Payments are not made during the school holidays.
 
Any clothing items that have not been sold after a eight week period, will be reduced by 25% for a period of four weeks.
 
Any items that are not picked up at the end of the twelve week period will be donated to charity, unless other arrangements have been made by email. We do not have the space to store clothes.
 
The merchandise belongs to the consignor until it is sold or sent to the charity shop.