Hermes

info@thequeenbee.fr
Tel: 00 33 4 93 83 53 68

The Queen Bee/Preloved Monaco
Palais Gallia
Place de la Crémaillère
06240 Beausoleil
France

Guarantee Authenticity
Buy your high-end and luxury items safely with the Preloved Monaco Authenticity Guarantee. If you are anxious about falling on a counterfeit, you can put your mind at rest : at Preloved Monaco, the fight against counterfeiting is our priority. Thanks to the technology we have developed, our expert techniciens have been trained to detect counterfeits before they come online with 99.9% efficiency.

Before any item is listed online, it is first examined and authenticated by our in-house team of experts who have beee trained especially for this. Please, note that Brands we carry are not involved in the authentication process as we resort to independent experts. We are not an authorized reseller and therefore, Brands are not responsible for any products purchased through our website and do not guaranty the authenticity of the goods sold.
The Queen Bee commits to fully reimburse you if any of our items is proven deceptive or counterfeit by an expert authentication from a third-party after this expert has been first approved by The Queen Bee.
Please provide your claim on forfeited item to our customer service department by email to info@thequeenbee.fr within 2 business days upon receipt of the said item.
Note that The Queen Bee will accept claims on deceptive items subject to the Customer providing a detailed and clear account of the reasons for their claim. If reasonable indication shall justify the customer’s claim, The Queen Bee will notify the User to send back the purchased item. The expert authentication shall be provided within 15 business days upon receipt of the item.
If the item proves to be counterfeit following such an expertise, The Queen Bee will reimburse the customer’s purchase, including expertise carried out by The Queen Bee and shipping costs.
Customer refund for deceptive items shall be governed under our Returns Policy as stated above.

Satisfied or re-imbursed
Preloved Monaco can offer you a Money Back Guarantee valid for 7 full days from receipt of your item, (except the items listed below *)
.Preloved Monaco accepts all returns of all purchased items on its website subject to the condition that the items are identical to the product description.
When returning an order, the Customer shall comply with the following process :
1. A return request shall be filed by email to info@thequeenbee.fr within 7 business days of receipt of the item (as proven by the postal tracking number).
2. Items must be sent back to the following address : The Queen Bee, Palais Gallia, Place de la Crémaillère, 06240 Beausoleil. In case of a claim and/or a withdrawal from the sale, the Product must be returned complete in the original packaging with all its accessories and documents, its labels and seals duly affixed, in an identical or similar packaging to that of the original consignment. In any event, the Product must be returned in the same state as when it was sent out.. The Customer shall use an express courier delivery service and items must arrive at The Queen Bee within 7 days upon filing a return request.
3. Should the Buyer return a Product and should his request for reimbursement be approved, then subject to the checks conducted by The Queen Bee to ensure that the returned Product is indeed the Product that was delivered and that it was not deliberately damaged, The Queen Bee shall instruct the escrow agent to reimburse the Transaction Price. This reimbursement shall take place within thirty days following the date of the claim or of the withdrawal from the sale.
Shipments fees will not be refunded by The Queen Bee, which you agree to by placing a return request.

Hidden defects:
Pursuant to article 1483 Monegasque Code Civil, Customers are entitled to be fully refunded when items contain one or more hidden defects (such defect is considered as such when preventing the item’s use under normal conditions of the item).
Hidden defect claims are governed under the same conditions as stated for deceptive items.

Refund
For all the aforementioned cases, The Queen Bee will proceed when appropriate, to the purchase refund using the payment source initially used by the Customer, within 30 business days and upon validation of the proven case.
* The warranty does not apply to the following categories: beauty products, perfumes, underwear, tights and swimwear for personal hygiene.